Q1. What are your Rates?
Use the Booking form to find out all the rates. We have upfront pricing and NO Surcharges.
Q2. What is the tipping/gratuity policy?
Tip / gratuity is upto the customer discretion to add to the end of booking or end of ride.
Q3. How are bridge/highway/tunnel/other Tolls paid?
The customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be charged for paying for any and all tolls after completion of each ride on the Credit Card provided in booking.
Q4. What are the fees/policies for lateness/tardiness by the customer?
We Track all incoming flights and dispatch the driver accordingly. You may be required to pay a WAITING FEE after the following times:
(A) more than THIRTY (30) minutes late for domestic flight after landing OR 45 minute late after landing for International flight. We will bill the Credit Card at $1.50 per minute after that (for Sedans/ SUVs) only.
(B) more than TEN (10) minutes late for your pickup from any other location. Waiting fees are as follows, 60 minute period which is $90 (for Sedans/ SUVs), or $2 per minute (for Ultra Luxury sedans) and $2.50 for sprinter vans.
(C) If you are more than SIXTY (30) MINUTES LATE for your pickup anywhere except Airport we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us so we may keep the driver waiting for you at your( Customer ) discretion.
(D) If you are more than SIXTY (60) MINUTES LATE for your pickup at the Airport after the flight landed. we reserve the right to CANCEL your pickup with NO REFUND However, please attempt to contact us so we may keep the driver waiting for you at your( Customer ) discretion
Q5. What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule,change or Cancel your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee of $25 for Standard and executive Sedans. $35.00 for Luxury Sedans and Suvs. $50.00 for Sprinter Vans.
(B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.
Q6. What is the Cancellation/Refund Policy?